Add a tenant

Here you will find the relevant video instruction for this article.

  • You are logged into the resivo admin portal.
  • You have selected the real estate to which you would like to add new tenants.
  • You have the Tenant management authorization.
  1. In the menu, click Rental properties.
  • The following view opens:
  1. Select the rental property to which you would like to add new tenants.
  1. Click New tenants.
  • The following view opens:
  1. Select the planned move-in date.
    Note: Upon move-in, the date is replaced with the actual move-in date.
  1. Optional: Scan the tenant setup card or enter the number.
  1. If the tenant/tenants has/have consented to the use of emergency keys, activate the option.
    Note: The option is only displayed if the Emergency key extension is activated in the real estate settings.
  1. Enter the required tenant data for each tenant.
  1. If several tenants will be living in the rental property, select one of them as the main contact.
    Note: All tenants receive the same rights for the resivo home app. However, communication (e.g. request for custom key) only takes place via the main contact.
  1. Select additional common doors and door groups to which the tenant/tenants is/are to have access (e.g. a hobby or fitness room). All tenants automatically have access to common doors for which the Enable for all tenants option is activated (e.g. main entrance).
    Note: The assignment can be changed at a later time.
  1. Click Create.
  • You have added the tenant/tenants.
  • You can now start the move-in process with the resivo utility app.