Move-out process did not work

If you do not reach the "Tenant was successfully moved out..." screen, the move-out process was terminated.

The following section will explain how you can proceed.

NOTICE

If you made it to Step 3 (keys and settings), there is a high probability that the door component is already programmed with the REM setup card. This means that you will have to use the REM setup card to reset the door component (Step 1).

  • You have opened the rental property list.
  1. Select the rental property.
  • The following view opens:
  1. Tap Complete move out.
  • The process starts over again.
  1. First hold the tenant setup card and then the smartphone in front of the lock.
  • Multiple signal tones will be emitted.
  1. Hold your smartphone in front of the lock.
  • A short signal tone sounds.
  1. First hold the REM setup card and then the smartphone in front of the lock.
  • A short signal tone sounds.
  1. Hold the REM setup card and then the smartphone in front of the lock again.
  • A short signal tone sounds.
  • As soon as the blue bar is loaded, the following view appears:
  • The move-out process is completed.