Manage security

From Profile>Security you can edit your security settings, such as your password, and activate or deactivate two-factor authentication.

The following details of your profile are visible in the Security menu:

  • Permissions

  • Password

  • Two-factor authentication

Change your password

  • You are logged into the resivo admin portal.
  1. In the admin portal, click on the icon in the upper-right corner, and select Profile.
  1. In the left-hand menu, click Security.
  1. Next to Password, click Change.
  1. Enter your current password and the new password.
    Note: If you have forgotten your current password, you can reset it via email.
  1. Click Change password.
  • Your password has been changed.

Activate two-factor authentication

For increased security and compliance to modern security standards, you can activate two-factor authentication for logging to the resivo admin portal.

  • You are logged into the resivo admin portal.
  1. In the admin portal, click on the icon in the upper-right corner, and select Profile.
  1. In the left-hand menu, click Security.
  1. Next to Two-factor authentication, click Activate.
  • The following pop-up opens:
  1. Select an authentication method. You can choose between SMS and Authentication app.
  1. Click Continue.
  • A pop-up opens.

If you choose SMS

  1. In the pop-up, enter your phone number and click Continue.
  • A verification code is sent to the phone number you entered.
  • A pop-up opens.
  1. In the pop-up, enter the verification code you received and click Continue.
  • You see a message that two-factor authentication is activated.
  • You receive an email that two-factor authentication is activated.
  • In the Security menu, Phone-based verification is Active.

If you choose Authentication app

  1. In the pop-up, follow the instructions and scan the QR-code with your authentication app.
  1. Enter the verification code from your authentication app.
  1. Click Verify and save.
  • A pop-up opens.
  1. Save the recovery code written in the pop-up. You might need the recovery code if your phone gets stolen or displaced.
  1. Click Got it.
  • You receive an email that two-factor authentication is activated.
  • In the Security menu, App-based verification is Active.

Deactivate two-factor authentication

  • You are logged into the resivo admin portal.
  • You have activated two-factor authentication.
  1. In the admin portal, click on the icon in the upper-right corner, and select Profile.
  1. In the left-hand menu, click Security.
  1. Next to Two-factor authentication, click Deactivate.
  • A pop-up opens.
  1. In the pop-up, enter your resivo password.
  1. Click Yes, deactivate.
  • You see a message that two-factor authentication is deactivated.