Move-out with virtual REM setup card

You can use a simple move-out process for door components with firmware version .46 or later. You do not need the REM setup card but just the tenant setup card and your phone with the resivo utility app installed.

In the utility app you will find the virtual REM setup card, a digital equivalent of the REM setup card that is used for commissioning doors and access rights management.

Tips for a smooth process:

  • For the following process, switch off automatic locking or extend it to 10 minutes if automatic locking is activated on your smartphone.

  • If you had to terminate the process, go to article Move-out process did not work.

  • You have installed the resivo utility app on your smartphone and are logged in.
  • The tenant has the tenant setup card ready (or has handed it over).
  • The rental property door has been commissioned with the virtual REM setup card.
  1. Open the resivo utility app.
  • You will see a list of all the real estates you manage.
  1. Select the real estate the rental property is assigned to.
  1. In the menu, tap Rental.
  1. Tap the Rented tab.
  1. Select the rental property.
  • The following view opens:
  1. Tap Move out.
  1. Follow the steps in the app.
  • Once you complete the move-out, you see the following screen.
  • The move-out process is completed.
  • Your tenant has moved out.
  • If the tenant had access media for common doors without an internet connection, these doors must be updated so that the access media are made inactive.